Refund Policy

Effective Date: 2nd Jun 2025

Because our services involve custom software development, AI consulting, and on-demand expert time, we follow the refund policy below:

1. Custom AI Development & AI Team Services

  • Non-refundable once work has started or hours have been consumed.
  • If cancelled before the start, a partial refund may be provided after deducting planning/setup costs.

2. AI Consulting (Hourly/Session Based)

  • 100% refund for cancellations made at least 48 hours in advance.
  • No refund for missed or same-day cancellations.

3. Quality Assurance Guarantee

If you’re not satisfied with part of our service, email us at info@medma.net within 7 days, and we will work with you to resolve the issue. In some cases, we may offer additional hours or fixes at no extra cost.