Effective Date: 2nd Jun 2025
Because our services involve custom software development, AI consulting, and on-demand expert time, we follow the refund policy below:
1. Custom AI Development & AI Team Services
- Non-refundable once work has started or hours have been consumed.
- If cancelled before the start, a partial refund may be provided after deducting planning/setup costs.
2. AI Consulting (Hourly/Session Based)
- 100% refund for cancellations made at least 48 hours in advance.
- No refund for missed or same-day cancellations.
3. Quality Assurance Guarantee
If you’re not satisfied with part of our service, email us at info@medma.net within 7 days, and we will work with you to resolve the issue. In some cases, we may offer additional hours or fixes at no extra cost.